Ventus FAQ

We have below the most frequently asked questions and answers (FAQs) related to the various VENTUS products we offer.

If your question is not listed, please contact us at support@nshnordic.com  and we will try to help you as soon as possible.

WG1001 VENTUS GPS Watch with wireless heart rate monitor
The time om my WG1001 is not correct, how do I solve this?

The GPS watch can be set to receive time through GPS, but sometimes it provides you with a wrong timezone. Set the timezone for the location where you are now. Remember if it is summertime fx in Denmark you have to set +2 compared to GTM time. In the following you will find the timezone settings.

Menu:  Menu>Settings>TimeDate>HomeTime>TimeZone. If you would like the the time to be updated immediately, do you have to turn the GPS off and on.

There are no software in the package for my G1000, why?

It is only on the website so we can update the software. You will find the software and other informations on: Software

W194 VENTUS Advanced weather station with worldwide detailed forecast
My W194 does not work with Vista 64-bit, what should I do?

Please remove the old W194 software from the CD and install this software for Vista 64-bit instead: Software

My W194 beeps, how do I stop this?

Do not have a number of different electronics standing right next to your W194. This can create interference and disrupt the signal.

Uninstall your W194 PC software and install the latest new software on the following link: Software

Do not have USB transmitter in all the time. Take it out after use.

Avoid using both batteries and adapter at the same time, as this is not necessary.

My W194 PC software will not install on my PC, what should I do?

At the link below you will find a Microsoft. Network file. Please install this first  and then click on the software icon in the top of the picture. This is the latest upgrade of the software on the accompanying CD.
Software

If it still doesn’t install. It may be due to the PC where antivirus software or firewalls can block the installation.

My W194 can not save data and send it to my W194 display, why.

If you have AVG anitvirus, you must uninstall this or deactivate as it will not accept the software from W194

If you are using Win7 or VISTA 64-bit, please use this software instead, but very importnant to remove all old W194 software first. Software

Please remenber to locate your city in the "Home weather" section and save.

Now you click on "update forecast" and the weather data form your city will appear on your pc.

Press now the "pc-search" button on the back of the weather station until all of the "RF" icon in the display are flashing.

Then click on "send to receiver" and wait maximum 1 hour for full update.

My USB transmitter will not transfer the data to my W194, what should I do?

Make sure that there is battery or power for all devices. Press the "PC search" button on the back of the main unit until the RF icon flashes on the screen. Then press the "send to receiver" on the PC-software, or "transmit" button on the USB transmitter.

Make sure you have chosen "Home weather" in the pc software for your destination as this where the W194 loads it's informations.

W155 VENTUS Weather station with rain gauge and anemometer
How often does the windmill for my W155 record data?

The windmill records the wind speed and transmits this data through a radio frequency signal to base station every 31 seconds if the speed >3.6m/s but less frequently if the speed <3.6m/s.

How often does the rain gauge for my W155 record data?

The transmission cycle of the rain gauge is 37s if the movement of bucket  > 1 tip or less frequently if the bucket is not changing.

Why does the weather symbols in the weather forecast flash on my W155?

The weather Station offers a weather forecast for the next 12-24 hours predicted on the air pressure changes in the atmosphere. The weather forecast predicted on the pressure changes in the atmosphere are 70-75% accurate. This calculation can end up with a prediction on both partly cloudy and storm, which means that the weather station will flash between these two icons.

What indicates the flashing pillars at the top left of my W155 display?

This is a historic air pressure graphics for the past 6 hours.

The air pressure can be displayed in inHg, hpa or mb.

What indicates the pillars at the bottom right of my W155 display?

This is a historical graph of rainfall for the past 7 days.

My W155 writes LL.l in heat index and / or dew point, why?

This means that the value of the heat index is too small and unimportant.

This means that the value of the dew point is below 0 degrees.

My rain gauge for W155 shows 0.0 or - - in the display, why?

Make sure the batteries are new and installed correctly.

Batteries first in the monitor and then in the rain gauge.

Be aware of interference from TV, Mobile phones, other weather stations etc, because it can weaken the signal between the monitor and the rain gauge.

Make sure the rain gauge gives a low clicking sound, when tilting the rocking mechanism up and down. Otherwise it is defect.

Make sure the distance between the monitor and the rain gauge is not too large and no major obstacles such as trees or thick walls are in the way. Shortening the distance can help.

If that does not help take the rain gauge inside to the monitor. Remove all batteries from the rain gauge and the display. Wait 10 minutes before re-installing the batteries. Deactivate the radiocontrolled clock. When the there is connection to the rain gauge, please try to tilt the rocking mechanishm slowly by tilting back and forth with an interval of one second. If it counts please locate the rain gauge outside again. If not please continue this procedure several times.

My rain gauge for W155 shows too little/too much rainfall, why?

A rain gauge shows the rainfall in the exact local area where it is placed, with the source of errors there must be for this location.

The rain gauge should be placed on a flat level surface with the opening pointing upwards.

To prevent false rainfall readings caused by water splashes, do not choose a location that is not level or that is too close to the ground, a swimming pool, lawn sprinklers, or anywhere water might accumulate or run off.
If possible the rain gauge should be placed sheltered from the wind in all directions.
The height of a shelter from the wind such as trees etc. should be in the same height in all directions.
The rain gauge should be placed 2 times the height of trees away from the trees. Because if the rain gauge is too near the trees water drops from the trees can be collected in the rain gauge and give a faulty measuring. Furthermore, leaves and dirt from the trees can jam the rain gauge.
On the other hand, if you have not got any shelter from the wind then it is possible for the rain gauge itself to cause turbulence and increase the wind speed around the rain gauge, which makes the wind carry even more rain drops into the opening of the rain gauge.
The rain gauge should be placed 5, 91 inches above a surface of grass. Avoid a hard surface because the rain drops hitting the hard surface next to the rain gauge can jump into the rain gauge.

My windmill for W155 does not connect or falls out of connecting from time to time, why?

Make sure the batteries are new and installed correctly.

Batteries first in the monitor and then in the windmill.

Be aware of interference from TV, mobile phones, other weather stations etc, because it can weaken the signal between the monitor and the windmill.

Make sure the distance between the monitor and the windmill is not too large and no major obstacles such as trees or thick walls are in the way. Shortening the distance can help.

If that still does not help take the windmill inside to the monitor. Remove all batteries from the windmill and the display. Wait for 10 minutes before re-installing the batteries. When the signal to the windmill is found and it counts windspeed please located the windmill outside again. If no signal please try this procedure several times.

My windmill for W155 shows too low/too high wind speed compared to official metrological measurements, why?

A windmill shows the wind speed in the exact local area where it is placed, with the source of errors there must be for this location.
The metrological standard height for wind instruments is 32, 81 feet above the ground. The ideal horizontal distance a windmill should be placed in the matter of trees, houses etc. is 10 times the height of the tree or house. If a house is 22,97 feet tall, the windmill should then be placed 229, 66 feet from the house to avoid influence from the local air current around the house.
In practice this can be hard to fulfill. Therefore you must be aware that big differences in the wind speed between official metrological measurements and your own private weather station can occur.

My windmill for W155, where the outdoor temperature sensor is, shows too high outdoor temperature, why?

The metrological standard height for air temperature measurement is 6, 56 feet above the ground. The air temperature can increase a lot if your instruments are higher than the standard. Therefore it is important, that when comparing two weather stations or a weather station and an official measurement that they are placed at the exact same height and under the exact same conditions.
This kind of weather station is constructed to contain a lot of information in each sensor to avoid interference. That is why the windmill also measures the air temperature. The windmill is often installed on the roof of a house to increase the accuracy of the other measurements from the windmill. This can cause a difference in the measurement of the air temperature compared to the metrological standard height and because the windmill is often in the sun on the roof of the house.

All electronic weather stations are calibrated after the following procedure: A very accurate thermometer gives you a temperature X. From this given temperature X all weather stations are tested and an inaccuracy of + - 2 degrees Celsius is accepted. That is why two weather stations can both be right even though there is a difference of 4 degrees Celsius between them. If one weather station is accepted with minus 2 degrees Celsius and another weather station is accepted with plus 2 degrees Celsius, you have the 4 degrees Celsius difference. 

My indoor temperature in the monitor for W155 shows too low/too high compared to another weather station or thermometer I have, why?

All electronic weather stations are calibrated after the following procedure: A very accurate thermometer gives you a temperature X. From this given temperature X all weather stations are tested and an inaccuracy on + - 2 degrees Celsius is accepted. That is why two weather stations can both be right even though there is a difference of 4 degrees Celsius between them. If one weather station is accepted with minus 2 degrees Celsius and another weather station is accepted with plus 2 degrees Celsius, you have the 4 degrees Celsius difference. 

To compare two thermometers you must accept a difference of 4 degrees Celsius and they have to be located in the exact same spot under the same conditions.

My monitor for W155 cannot find the radio signal for the clock from Frankfurt, why?

On the back of the monitor you can search for the clock by pressing the number four button from your left. Repeat this several times for some days. If you cannot find the signal, you have to set your clock manually, because the radio signal is not available in your local area

WT813 Indoor Wireless IP Camera
Why is a red exclamation mark displayed next to one or several cameras?

This is because a password has not been set for the camera. The standard is that there is no password for the cameras. The red exclamation mark disappears when you have made a password for the camera

Do any ports in my router need to be opened?

It is not necessary to open any ports in the router. The camera connects through the router to a server, without opening ports or make any changes in your router.

What does the green light on the front of my camera indicate?

When the light blinks, it is a sign that there is network activity in the camera. You can turn the light off from the app, under the menu "LED Setting".

I share my internet connection with the neighbor. Can they see what is happening in my camera?

For them to have access to see through your camera, they will need both the camera’s unique DID number, which starts with HSL-xxxxx-xxxxx, as well as your username and password. It is therefore important that you remember to make an extra strong password.

What is a strong password?

A good password should be something that you can remember. It can for example be the first letter in every word in a rhyme. This can for example be "I'm a little teapot short and stout, here is my handle, here is my spout", which can become the password: Ialtsas,HimH,Hims – thus a mixture of capital and small letters, preferably combined with numbers.

Under ”User setting” there is a user for Administrator and for Operator. What is the difference?

The administrator has free and unlimited access to the different menus etc. and has the ability to make changes. The operator account only gives access to look at the camera, but cannot make changes in the settings etc.

I have forgotten the password to my camera. What should I do?

Is your camera of model WT816 (outdoor), there is an end that is covered by a plastic cap on the cable of the camera. Take the cap off and hold the button down for five seconds, after which the camera will be back to factory settings. Is your camera of model WT813 (indoor) you press the reset button underneath the camera for 10 seconds, after which it is reset. Here you need to use a needle or similar.

I never or rarely get snapshots, only notifications, about my alarms on my iOS unit.

On iOS units, it is not possible to get snapshots if the app is open in the background or is used in any other way. Here it is only possible to get notifications.

Can I use the camera on my 5 Ghz wireless network?

The camera only supports 2.4 Ghz Wi-Fi network.

How big is the MicroSD card that I can use in the camera?

Both types of camera supports MicroSD cards up to 64 GB.

I can only connect to the camera when I have the network cable attached.

Check that the antenna is installed correctly. The distance between the router/access point and the camera is too large, try to reduce the distance.

Note that thick walls, iron concrete etc. can destroy the signal and cause the connection to not be sustained.

What type of networks are supported by the camera?

Wireless the camera is supported by 802.11/b/g/n and with cable connection 10/100 Mbit.

Can I use WPS to connect to the camera?

No, the camera does not support this function.

What does ”Alias” mean?

With the feature Alias, you have the possibility of naming your camera. This could e.g. be "Kitchen" or "Living room".

What does ”Preset point” mean?

You have the option of saving a number of points in the camera, if you e.g. always have a point it is set to when you are away from home. This enables you to save it as a preset point, and with only one click, you can set the camera to this point – however, this is only for WT813.

I have taken a picture with the camera on my phone. Where can I find it?

The picture is stored on the app. Open the app and click on "Messages" at the bottom of the screen. Select the camera that you have taken the picture with (only if you have several cameras), click on the new screenshot on the icon to the far right. Here you can see the pictures you have taken with the camera in question.

I do not receive any PUSH notifications on my iPhone/iPad

Press the cogwheel next to the camera (if you have several, this needs to be done for each camera). Scroll to the bottom -> Press ”Push Certification Update”

In the popup window, press ”Update”. When the system is done updating, a popup window is displayed with “Update complete”. After this you will receive PUSH notifications by alarm. Remember that for iOS the app should always be turned off, otherwise you will not receive any PUSH notifications.

What do I need to do to record video?

In order to be able to record video you need a MicroSD card installed in the camera.

I have updated Push certification for iOS but I still do not receive any notifications.

Open settings – Scroll down until you find the app ”Netcam”, and press it. Press ”Notifications”. Make sure all the settings for this are turned on.

Open the app, and under “About” choose “System setting”. Scroll all the way to the bottom and check that “Enable background push notification” is turned on.

WT816 Outdoor Wireless IP Camera
Why is a red exclamation mark displayed next to one or several cameras?

This is because a password has not been set for the camera. The standard is that there is no password for the cameras. The red exclamation mark disappears when you have made a password for the camera

.

Do any ports in my router need to be opened?

It is not necessary to open any ports in the router. The camera connects through the router to a server, without opening ports or make any changes in your router.

What does the green light on the front of my camera indicate?

When the light blinks, it is a sign that there is network activity in the camera. You can turn the light off from the app, under the menu "LED Setting".

I share my internet connection with the neighbor. Can they see what is happening in my camera?

For them to have access to see through your camera, they will need both the camera’s unique DID number, which starts with HSL-xxxxx-xxxxx, as well as your username and password. It is therefore important that you remember to make an extra strong password.

What is a strong password?

A good password should be something that you can remember. It can for example be the first letter in every word in a rhyme. This can for example be "I'm a little teapot short and stout, here is my handle, here is my spout", which can become the password: Ialtsas,HimH,Hims – thus a mixture of capital and small letters, preferably combined with numbers.

Under ”User setting” there is a user for Administrator and for Operator. What is the difference?

The administrator has free and unlimited access to the different menus etc. and has the ability to make changes. The operator account only gives access to look at the camera, but cannot make changes in the settings etc.

I have forgotten the password to my camera. What should I do?

Is your camera of model WT816 (outdoor), there is an end that is covered by a plastic cap on the cable of the camera. Take the cap off and hold the button down for five seconds, after which the camera will be back to factory settings. Is your camera of model WT813 (indoor) you press the reset button underneath the camera for 10 seconds, after which it is reset. Here you need to use a needle or similar.

I never or rarely get snapshots, only notifications, about my alarms on my iOS unit.

On iOS units, it is not possible to get snapshots if the app is open in the background or is used in any other way. Here it is only possible to get notifications.

Can I use the camera on my 5 Ghz wireless network?

The camera only supports 2.4 Ghz Wi-Fi network.

How big is the MicroSD card that I can use in the camera?

Both types of camera supports MicroSD cards up to 64 GB.

I can only connect to the camera when I have the network cable attached.

Check that the antenna is installed correctly. The distance between the router/access point and the camera is too large, try to reduce the distance.

Note that thick walls, iron concrete etc. can destroy the signal and cause the connection to not be sustained.

What type of networks are supported by the camera?

Wireless the camera is supported by 802.11/b/g/n and with cable connection 10/100 Mbit.

Can I use WPS to connect to the camera?

No, the camera does not support this function.

What does ”Alias” mean?

With the feature Alias, you have the possibility of naming your camera. This could e.g. be "Kitchen" or "Living room".

I have taken a picture with the camera on my phone. Where can I find it?

The picture is stored on the app. Open the app and click on "Messages" at the bottom of the screen. Select the camera that you have taken the picture with (only if you have several cameras), click on the new screenshot on the icon to the far right. Here you can see the pictures you have taken with the camera in question.

I do not receive any PUSH notifications on my iPhone/iPad

Press the cogwheel next to the camera (if you have several, this needs to be done for each camera). Scroll to the bottom -> Press ”Push Certification Update”

 

In the popup window, press ”Update”.

 

When the system is done updating, a popup window is displayed with “Update complete”. After this you will receive PUSH notifications by alarm. Remember that for iOS the app should always be turned off, otherwise you will not receive any PUSH notifications.

What do I need to do to record video?

In order to be able to record video you need a MicroSD card installed in the camera.

I have updated Push certification for iOS but I still do not receive any notifications.

Open settings – Scroll down until you find the app ”Netcam”, and press it. Press ”Notifications”. Make sure all the settings for this are turned on.

Open the app, and under “About” choose “System setting”. Scroll all the way to the bottom and check that “Enable background push notification” is turned on.

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