Dear Customer

In order to optimize the processing of your complaint please send an e-mail to

All information is important for us in order to process your complaint as soon as possible and to provide you with the best possible service.  .

We strive to process your inquiry within maximum three business days, and you will receive a reply to the e-mail address you provided.

If we need more information from you, we will contact you at the specified telephone number.

Please remember to enter the name of the store and your e-mail address, if you send your complaint as a business customer.

Necessary information:

  • Name
  • Address (Street, number, postcode and city)
  • Phone number
  • E-mail
  • Model number / type
  • Complete error description
  • Picture of the product in question, if possible
  • Copy of purchase receipt

Please send to: