In order to optimize the processing of your complaint please send to mail firstname.lastname@example.org
All information is important for us to deal with your complaint and giving you the best possible service as soon as possible .
Please note that a detailed description of the error/problem will make it easier for us to identify the problem.
We will process your request within max. 3 working days, and you will receive answers to the set address.
If we need more information from you, we will contact you at the telephone number provided.
Remember to write the store name and email address, if you send your complaint as business customer.
- Address (Street, number, postcode and city)
- Phone number
- VENTUS Model number / type
- Copy of purchase receipt